HIW Live: Code of Conduct

​Rooted in Integrity, Compassion, and Respect

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At HIW Live, we are more than professionals — we are humans serving humans.

This Code of Conduct reflects our shared commitment to integrity, presence, and honoring each individual’s unique wellness path. It is both a practical guide and a heartfelt agreement — one that holds us accountable to the values we live and serve by.

 

We uphold the highest standards of professionalism, ethical responsibility, and compassionate care in all our offerings. Each principle below supports our intention to foster a safe, respectful, and empowering space for every person who enters into our care.

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1. Professionalism 

• Competence: We provide services within the boundaries of our expertise and qualifications, ensuring we possess the necessary skills and knowledge to support our clients effectively.

• Continuous Improvement: We engage in ongoing professional development to stay informed about the latest advancements in health and wellness coaching.

 

2. Integrity

• Honesty: We communicate truthfully with clients, colleagues, and stakeholders, avoiding any form of deception or misrepresentation.

• Transparency: We clearly disclose our qualifications, services, fees, and any potential conflicts of interest to clients.

 

3. Confidentiality

• Privacy: We respect the confidentiality of client information, disclosing it only with the client's consent or when legally required.

• Data Protection: We implement appropriate measures to safeguard client records and personal data.

 

4. Respect

• Dignity: We treat all individuals with deep respect, honoring their lived experience, autonomy, and values.

• Cultural Sensitivity: We acknowledge, respect, and adapt to the diverse cultural backgrounds, beliefs, and identities of those we serve.

 

5. Client-Centered Approach

• Empowerment: We support clients in setting and achieving their own health and wellness goals, recognizing them as experts in their own lives.

• Boundaries: We establish and maintain clear professional boundaries, ensuring that the coaching relationship remains focused on the client's well-being and growth.

 

6. Ethical Practice

• Compliance: We adhere to all applicable laws, regulations, and professional standards governing health and wellness coaching.

• Clarity of Interest: We avoid situations where personal interests could conflict with professional duties and disclose any potential conflicts transparently to clients.

 

7. Accountability

• Responsibility: We assume accountability for our actions and decisions, acknowledging and rectifying any mistakes promptly.

• Feedback: We welcome thoughtful constructive feedback from clients, peers, and partners as an essential tool for continuous improvement.

 

8. Professional Boundaries

• Relational Clarity: We avoid entering into relationships that could impair professional judgment or increase the risk of harm to clients, such as personal or financial relationships. 

• Clarity of Role: We consistently define and uphold our professional role to avoid misunderstandings.

 

9. Legal Compliance

• Regulatory Adherence: We comply with all applicable laws and regulations governing health and wellness coaching, including obtaining necessary consents and maintaining appropriate records. We comply with local, national, and international laws related to data handling, informed consent, and the scope of wellness practice.

• Documentation: We maintain appropriate records while respecting client confidentiality.

  • ​Important Note:
    HIW Live coaches and facilitators do not diagnose, treat, or prescribe. Our services are offered for wellness support and educational purposes only. Clients are encouraged to consult licensed healthcare providers for medical advice or treatment.

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10. Communication

• Respectful Dialogue: Whether in individual sessions, group settings, or online, we engage with kindness, humility, and clarity.

• Active Listening: We listen with the intention to understand, allowing others the space to be heard and seen without interruption or judgment.

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11. Community Responsibility

• Group Integrity: In shared spaces, including forums and group programs, we cultivate mutual respect, confidentiality, and encouragement.

• Shared Wisdom: We contribute to a culture of empowerment, where all voices are valued and growth is co-created.

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12. Commitment to Service

• Aligned Intention: We recognize that our work is an extension of our own integrity. We show up with sincerity, presence, and a commitment to holding space for transformation — without imposing, fixing, or controlling.​

• Sacred Trust: We recognize that holding space for another’s journey is a sacred trust, and we approach that role with humility and care.

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By adhering to this Code of Conduct, we aim to foster a trustworthy and respectful environment that promotes the well-being and success of our clients.