1. Introduction

At HIW, we are committed to providing high-quality wellness programs and services. We understand that circumstances may arise that require participants to seek refunds. This policy outlines the terms and conditions under which refunds are granted for our programs and services.

2. Refund Eligibility Period

• Standard Refund Window: Participants may request a full refund within 7 days from the date of enrollmentin any HIW program or service.

• Post-Eligibility Period: After the 7-day window, refunds will not be issued.

3. Access and Usage Conditions

• Material Access: If a participant has accessed or downloaded any course materials from our learning portal, they become ineligible for a refund. This policy safeguards our intellectual property and prevents potential misuse.

4. Course Rescheduling and Extensions

• Deferral Requests: Participants encountering unforeseen life challenges may request a deferral of their studies for either a 6-month or 12-month period.

• Submission Requirements: Such requests must be submitted in writing and should detail the reasons for the deferral.

• Recommencement Fees: Upon returning to the program after a deferral, participants may be subject to recommencement fees, which will be communicated during the deferral process.

5. Exceptional Circumstances

• Case-by-Case Evaluation: Refund requests made outside the standard 7-day refund period will be evaluated individually.

• Administrative Discretion: Approval of such requests is at the sole discretion of HIW administration and may require supporting documentation.

6. Implementation Considerations

• Transparency: We are committed to clearly communicating our refund policy during the enrollment process to ensure all participants are fully informed of the terms.

• Documentation: HIW will maintain comprehensive records of all communications related to refunds, deferrals, and extensions to ensure clarity and accountability.

• Legal Compliance: Our refund policy is designed to comply with relevant consumer protection laws applicable in our jurisdiction.

7. Contact Information

For any questions or to submit a refund or deferral request, please contact us at:

• Email: 

• Phone: 

• Mailing Address: HIW Support Team,

8. Policy Amendments

HIW reserves the right to modify this refund policy at any time. Any changes will be communicated to participants through our official communication channels. Continued use of our services after such modifications constitutes acceptance of the revised policy.

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By enrolling in HIW's programs or services, participants acknowledge that they have read, understood, and agree to this refund policy.