Privacy Policy for HIWLive.com

Effective Date: April 11, 2023
Last Updated: April 11, 2025

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HIWLive.com (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and share your information, ensuring compliance with global privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our website and services, you agree to the terms outlined below.

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1. How Does the Website Work?

HIWLive.com provides access to wellness programs, resources, and personalized services. This Privacy Policy applies to all users who interact with our website and services, whether as visitors, members, or customers.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here, and material changes will be communicated via email or website notifications.

2. What Information Do We Collect?

We may collect the following types of information:

a. Personal Identifiable Information (PII):

• Name, address, email address, and billing or shipping details.

• Payment information (processed securely via third-party providers).

b. Health and Wellness Information:

• Voluntarily provided information related to your participation in wellness programs.

c. Technical Information:

• IP address, browser type, device information, and website usage data.

d. Communication Data:

• Information from inquiries, feedback forms, and email exchanges.

e. Usage Data:

• Browsing history, session durations, referral URLs, and clickstream data.

3. How Do We Use Your Information?

We use your data for the following purposes:

• To provide services:

  • Manage your wellness programs and resources.

  • Process payments and fulfill transactions.

• To communicate with you:

  • Send program updates, newsletters, and promotional materials (only with your consent).

  • Respond to inquiries and provide customer support.

• To improve user experience:

  • Analyze website usage to optimize functionality and content.

  • Monitor technical performance and resolve issues.

• To ensure compliance:

  • Comply with applicable laws and regulations.

  • Safeguard against fraudulent or illegal activities.

4. Special Categories of Data

We do not request or require sensitive personal data, such as:

• Race, ethnicity, or religious beliefs.

• Health diagnoses or medical history.

If you voluntarily provide this information (e.g., in communication with us), it will be stored securely and only used as necessary to address your request.

5. Cookies and Tracking Technologies

We use cookies to:

• Improve website functionality and user experience.

• Track visitor behavior for analytics.

Types of Cookies:

1. Essential Cookies: Required for core website functions.

2. Performance Cookies: Track user behavior to improve website performance.

3. Analytics Cookies: Gather aggregate data about usage patterns.

Managing Cookies: You can adjust your browser settings to refuse or delete cookies. Note that disabling cookies may limit some features of our website.

6. Who Do We Share Your Information With?

Your information is shared only as necessary and with trusted parties:

a. Third Parties We Work With:

• Wix.com: Our website hosting provider, which processes and stores your data in compliance with its privacy policy and global data protection regulations.

b. Authorized Site Professionals:

• Only Susan Tomasini and Derek Tomasini access your data for legitimate purposes, such as managing services or responding to inquiries.

c. Legal Obligations:

• We may disclose information if required by law, regulation, or to protect rights, property, or safety.

We do not sell, rent, or lease your personal data to any third party.

7. How Do We Protect Your Information?

We implement industry-standard security measures, including:

• Encryption of sensitive data, such as payment information.

• Firewalls and secure servers to protect stored data.

• Restricted access to personal information, granted only to authorized personnel.

Note: While we take extensive precautions, no method of transmission or storage is completely secure.

8. How Long Do We Retain Your Information?

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal and regulatory obligations.

• Resolve disputes and enforce agreements.

Anonymized data may be retained for analytics purposes.

9. Your Rights and Choices

Under GDPR (EU Residents):

You have the right to:

• Access your personal data.

• Request corrections or deletion of inaccurate data.

• Restrict or object to data processing.

• Withdraw consent at any time.

Under CCPA (California Residents):

You have the right to:

• Know what personal data we collect.

• Request deletion of your data.

• Opt-out of the sale of personal data (we do not sell data).

• Be free from discrimination for exercising your privacy rights.

To exercise your rights, contact us at hiwlives@gmail.com.

10. Transfer of Data

Your data may be transferred and processed outside of your country. By using our services, you consent to this transfer, ensuring your data is protected by appropriate safeguards.

11. Children’s Privacy

Our website is intended for individuals aged 18 and older. We do not knowingly collect data from children under 18. Contact us immediately if you believe a child has provided personal information.

12. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

13. How to Contact Us

For questions or concerns about your data or this Privacy Policy, contact us:
Email: hiwlives@gmail.com

14. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page, and significant updates will be communicated via email or notifications.

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